Terms & Conditions

Last updated: 27 September 2026

1. Who we are

These terms form an agreement between you and Reel Proof ("we", "us"), the provider of the Reel Proof service: hosted performance portfolios, brand inboxes and related tools for UGC creators. You can contact us at Kelly.robertson78@aol.com. By creating an account or continuing to use the service, you agree to these terms.

2. Eligibility and accounts

You must be of legal age to enter a contract, or have authority to bind the organisation you act for. You must give accurate information, keep your login details confidential, and you are responsible for activity under your account.

3. Licence

We grant you a limited, non-exclusive, non-transferable right to use the service within your selected plan. You must not reverse engineer, resell or redistribute the service, or bypass its technical limits.

4. Acceptable use

You must not misuse the service, including: unlawful use; fraud or spam; uploading content that infringes anyone's intellectual property; publishing misleading performance metrics; or interfering with security (malware, probing, scraping or overloading the service).

5. Your content

You keep ownership of the videos, images, metrics and text you upload. You grant us a limited licence to host, store and display that content only to provide the service. You confirm you have the rights to everything you upload.

6. Our intellectual property

We retain all rights in the service, including its software, design, documentation and branding.

7. Payments and subscriptions

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

Payment, billing, tax, renewal, cancellation and refund terms are governed by Paddle's Buyer Terms. Subscriptions renew automatically at the end of each billing period until cancelled. See also our Refund Policy.

8. Service level

We work to keep the service available, but we do not guarantee it will be uninterrupted or error-free. To the fullest extent permitted by law, the service is provided "as is" without implied warranties of merchantability or fitness for a particular purpose.

9. Suspension and termination

We may suspend or end your access for material breach of these terms, non-payment, security or fraud risk, or repeated or serious policy violations. You may stop using the service at any time. When access ends, your public portfolio goes offline and we may delete your content after a reasonable period.

10. Liability

Our total liability is limited to the fees you paid us in the 12 months before the claim. We are not liable for indirect or consequential losses such as lost profits, data or goodwill. Nothing limits liability for fraud, death or personal injury where the law does not allow it.

11. Indemnity

You agree to indemnify us against claims arising from your content, your unlawful use of the service, or your breach of these terms.

12. General

You may not assign these terms without our consent; we may assign them as part of a merger or acquisition. Neither party is responsible for delays caused by events beyond reasonable control. These terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction.